Refund policy

TLDR Media is domiciled in Denmark.

All European online retail platforms must adhere to the Consumer Contracts Regulations.

These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules and the types of product we create (and you, therefore, sell) fall under those items that you are unable to return once received, unless there is a defect with the product.


The circumstances where the Consumer Contracts Regulations won’t give you a right to cancel include perishable items, CDs, DVDs, pharmaceutical products and software if you’ve broken the seal on the wrapping.

Exemptions are also made for tailor-made or personalised items. All products on this website are print on demand products which fall under the categorisation of being tailor made, custom-made and bespoke to the end-consumers individual specifications. No order would exist unless a personalised commission was provided.


You may cancel your order at any stage, provided we have not initiated production for your order or dispatched the relevant products to you or your customer.

To do this you must notify us in writing by sending an email to with your order number.

We will make best efforts to respond and cancel your order if the production has not been initiated. If successful, we will refund to your payment method. If not successful, we unfortunately cannot refund your order.